SmallBizGenius Analysis

B&H Photo Video receives overwhelmingly positive feedback for its user-friendly website, extensive product selection, and reliable service. Customers consistently praise the ease of ordering and the company's long-standing reputation for quality.

Category Breakdown

Scores based on analysis of 280 recent reviews

Ease of Use

9.5/10

Reviewers consistently praise the B&H Photo Video website for its user-friendly design and easy navigation. Many customers mention how simple it is to find products, place orders, and reorder items, making the overall shopping experience efficient and convenient. For example, one reviewer notes, "Easy to find what I wanted on your website, easy to order, free and fast shipping... B&H is the perfect company to order from."

40 reviews mention this

Product Selection

9.0/10

Customers appreciate the wide variety of products available at B&H Photo Video, including hard-to-find items. Reviewers highlight the comprehensive selection of cameras, lenses, and accessories, making it a one-stop shop for their equipment needs. One reviewer states, "B & H has the photography gear I need--even hard to get items."

15 reviews mention this

Customer Service

7.0/10

Many reviewers commend B&H Photo Video's customer service, noting the helpfulness and knowledge of the staff. Customers appreciate the prompt responses to their questions and the assistance provided in making informed purchasing decisions. However, a few reviewers report negative experiences with customer service, particularly regarding price matching and returns. For instance, one reviewer mentioned speaking with Derrick who was "very helpful and knowledgeable."

12 reviews mention this

Shipping & Delivery

8.0/10

Fast and accurate shipping is a recurring theme in the reviews, with many customers praising B&H Photo Video's efficient delivery service. Reviewers appreciate the free shipping option and the timely arrival of their orders. However, a few customers report issues with delayed or canceled orders. One reviewer noted, "Fast, accurate and free shipping and sales tax. Can't beat it!!"

10 reviews mention this

Pricing & Value

7.5/10

Customers generally find B&H Photo Video's pricing to be competitive, with some reviewers noting that they found better prices than on Amazon. The PayBoo savings and free gifts are also mentioned as added value. One reviewer stated, "Great selection, quickly find items, and fantastic pricing. The website is extremely easy to use."

8 reviews mention this

Reliability & Trustworthiness

9.0/10

A significant number of reviewers emphasize B&H Photo Video's long-standing reputation for reliability and trustworthiness. Many customers have been shopping with the company for years, citing their consistent quality and service. One reviewer stated, "I have been a B&H customer for a very long time and I am used to getting excellent service and quality products so I get what I expect."

10 reviews mention this

Pros & Cons

What Customers Love

Easy to navigate website and ordering process Mentioned 40x
"So easy to navigate and order."
Extensive product selection, including hard-to-find items Mentioned 15x
"B & H has the photography gear I need--even hard to get items."
Helpful and knowledgeable customer service representatives Mentioned 12x
"Excellent customer service with friendly and very knowledgable people."
Fast and accurate shipping Mentioned 10x
"Fast, accurate and free shipping and sales tax. Can't beat it!!"
Long-standing reputation for reliability and trustworthiness Mentioned 10x
"I have been a B&H customer for a very long time and I am used to getting excellent service and quality products so I get what I expect."

Common Complaints

Occasional issues with customer service, particularly regarding price matching Mentioned 4x
"Terrible customer service. Denied price match from valid competitor."
Reports of delayed or canceled orders Mentioned 4x
"Placed an order Feb 21st. Was canceled without contact March 31st."
Some customers experienced issues with defective products and lengthy replacement processes Mentioned 2x
"After spending around USD 6000 on a telescope, I had to wait over a month for delivery, only to receive a unit that didn’t work at all."
Frustrating international shipping experiences Mentioned 2x
"Unfortunately, this was denied due to it being an international shipment. Overall, very disappointing customer service for such a high-end product."
Website requires accepting cookies Mentioned 1x
"Required to accept cookies."

Common Questions About B&h Photo Video

Answers derived from customer review patterns

Is B&H Photo Video legit and trustworthy?

Yes, B&H Photo Video is widely considered a legitimate and trustworthy retailer. Based on the reviews, a vast majority of customers report positive experiences with the company, citing its long-standing reputation, reliable service, and quality products. Many reviewers have been shopping with B&H for decades, indicating a high level of trust and satisfaction. While some customers have reported negative experiences, these appear to be relatively rare compared to the overall volume of positive feedback, reinforcing the company's credibility.

Based on 45 reviews

Does B&H Photo Video have good customer service?

B&H Photo Video's customer service receives mixed reviews. Many customers praise the helpfulness and knowledge of the customer service representatives, noting their prompt responses and assistance in making informed purchasing decisions. However, a small number of reviewers report negative experiences, particularly regarding price matching and returns. While the majority of customers seem satisfied with the customer service, it's important to be aware of the potential for occasional issues.

Based on 20 reviews

Is B&H Photo Video worth it for small businesses?

B&H Photo Video appears to be a worthwhile option for small businesses in need of photography, videography, and audio equipment. The company offers a wide selection of products, competitive pricing, and a user-friendly website, making it easy for businesses to find and purchase the equipment they need. Additionally, many reviewers highlight the fast and reliable shipping, which is crucial for businesses that need equipment quickly. While some customers have reported negative experiences, the overall sentiment is positive, suggesting that B&H Photo Video is a reliable source for small business equipment needs.

Based on 30 reviews

What is B&H Photo Video's return policy like?

The reviews do not provide specific details about B&H Photo Video's return policy. However, some reviewers mention having returned items without hassle, suggesting that the return process is generally straightforward. It is recommended to consult the B&H Photo Video website or contact customer service directly for detailed information about their return policy, including any time limits or restrictions.

Based on 5 reviews

How easy is it to reorder products from B&H Photo Video?

Reordering products from B&H Photo Video is reportedly very easy. Several reviewers specifically mention the convenience of the reordering system, noting that previous order details are preloaded, making the process quick and efficient. This feature is particularly beneficial for businesses that frequently purchase the same equipment or supplies.

Based on 7 reviews

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